Call 561-844-0440 Fax 561-537-7123
Main Email: info@FalconAmerica.com Firearms Division: FAS@FalconAmerica.com
Main Email: info@FalconAmerica.com Firearms Division: FAS@FalconAmerica.com
Frequently Asked Questions:
What is ATG-Pay Now?
Auction Technology Group or ATG is the owner of Proxibid.com our selling platform. The online 'pay now' feature allows for secure and seamless payment infrastructure using Payrix software. Easier than ever, a winning bidder can proceed with self-checkout after an auction. The bidder is able to select that they wish the auction to arrange shipping of their merchandise or if they will be a local pick-up instead. For those picking up their items, an appointment should always be coordinated first using the Sign-Up Genius app. A link is included in a winning bidder invoice, and always open for booking on Falcon America's website.
Ensure before every auction that you read and agree to the Terms and Conditions. Information such as payment and pick-up can be subject to change.
How do I check the shipping status of my item?
After an invoice is paid, it will move forward to the shipping department. Once your item is ready for carrier pick-up, tracking information will post to your Proxibid.com online invoice. If you are having difficulty locating your invoice on Proxibid, ensure that the correct month (in the drop-down box) is selected.
Where do I send an FFL certificate and how will I know if you've received it?
FFLs can be emailed to info@FalconAmerica.com or faxed to 561-537-7123. Do not call the auction to inquiring if your FFL has been received. If we do not have your documentation, the auction will reach out to you. All FFLs must go through a verification check. Staff answering our phones may not have access to your FFL status at the time of your call. Delays in invoice processing may occur when an illegible, expired or incorrect form of FFL certificate are sent.
How long does the shipping process take? Items are typically shipped in the order of readiness. First paid and first to send any required documents, such as an FFL certificate are generally at the front of the line after an auction. Any delays (even if it's just a day or two) such as paying for your items or not sending your FFL can significantly increase your shipping time. However, expedited shipping is always available. If you wish to have your items shipped faster, please reach out as quickly as possible to let us know you are in a hurry. We can discuss faster shipping options and fees. As answered in the previous question, if we are missing any certificates/documentation for your purchase, you will be contacted. Delays in shipping can also occur if payment is not received for shipping charges.
Understanding your shipping charges The winning bidder is responsible for the cost of all shipping. Please note that the most inexpensive means of shipping provides the least accountability. Each package includes a minimum of tracking and delivery confirmation. If your invoice requires an FFL certificate, a $5 document fee will be added at the time you are billed for shipping. This fee is for each item requiring an FFL with a hammer over $25. All bidders pay this fee, including FFL dealers. Adult Signature is added to all packages containing a firearm, gun or ammunition. This is a conscious effort to assist in keeping communities safe, by ensuring a written acknowledgment of receipt with an adult signature is obtained at the time of delivery. A $10 documents fee is applied to all packages shipped to California.
EZ-Lister Submission Form As of 2024 we have discontinued our online submission form. If you wish to consign merchandise, contact us directly. At the time your item(s) are dropped off they will be eligible for listing. We no longer "pre-list" items that have not arrived.
Most questions can be answered by reading the Terms and Conditions on Proxibid for the auction that you are participating in. This is required reading by all registered bidders. If you still need assistance, please use the Customer Support Form below.
What is ATG-Pay Now?
Auction Technology Group or ATG is the owner of Proxibid.com our selling platform. The online 'pay now' feature allows for secure and seamless payment infrastructure using Payrix software. Easier than ever, a winning bidder can proceed with self-checkout after an auction. The bidder is able to select that they wish the auction to arrange shipping of their merchandise or if they will be a local pick-up instead. For those picking up their items, an appointment should always be coordinated first using the Sign-Up Genius app. A link is included in a winning bidder invoice, and always open for booking on Falcon America's website.
Ensure before every auction that you read and agree to the Terms and Conditions. Information such as payment and pick-up can be subject to change.
How do I check the shipping status of my item?
After an invoice is paid, it will move forward to the shipping department. Once your item is ready for carrier pick-up, tracking information will post to your Proxibid.com online invoice. If you are having difficulty locating your invoice on Proxibid, ensure that the correct month (in the drop-down box) is selected.
Where do I send an FFL certificate and how will I know if you've received it?
FFLs can be emailed to info@FalconAmerica.com or faxed to 561-537-7123. Do not call the auction to inquiring if your FFL has been received. If we do not have your documentation, the auction will reach out to you. All FFLs must go through a verification check. Staff answering our phones may not have access to your FFL status at the time of your call. Delays in invoice processing may occur when an illegible, expired or incorrect form of FFL certificate are sent.
How long does the shipping process take? Items are typically shipped in the order of readiness. First paid and first to send any required documents, such as an FFL certificate are generally at the front of the line after an auction. Any delays (even if it's just a day or two) such as paying for your items or not sending your FFL can significantly increase your shipping time. However, expedited shipping is always available. If you wish to have your items shipped faster, please reach out as quickly as possible to let us know you are in a hurry. We can discuss faster shipping options and fees. As answered in the previous question, if we are missing any certificates/documentation for your purchase, you will be contacted. Delays in shipping can also occur if payment is not received for shipping charges.
Understanding your shipping charges The winning bidder is responsible for the cost of all shipping. Please note that the most inexpensive means of shipping provides the least accountability. Each package includes a minimum of tracking and delivery confirmation. If your invoice requires an FFL certificate, a $5 document fee will be added at the time you are billed for shipping. This fee is for each item requiring an FFL with a hammer over $25. All bidders pay this fee, including FFL dealers. Adult Signature is added to all packages containing a firearm, gun or ammunition. This is a conscious effort to assist in keeping communities safe, by ensuring a written acknowledgment of receipt with an adult signature is obtained at the time of delivery. A $10 documents fee is applied to all packages shipped to California.
EZ-Lister Submission Form As of 2024 we have discontinued our online submission form. If you wish to consign merchandise, contact us directly. At the time your item(s) are dropped off they will be eligible for listing. We no longer "pre-list" items that have not arrived.
Most questions can be answered by reading the Terms and Conditions on Proxibid for the auction that you are participating in. This is required reading by all registered bidders. If you still need assistance, please use the Customer Support Form below.